Rental Terms & Conditions
Rentals | Terms & Conditions | Rental FAQ
Reservation Deposit
Upon confirmation, a reservation deposit is charged to your credit card, which is half of the rental fee. This deposit will be applied toward your rental charges. A security deposit of $550 is required at the time of departure. The reservation deposit is NON REFUNDABLE, but is transferable.
Smoking
No smoking is allowed in the rental vehicle. Smoking in the rental vehicle will cause a forfeit of 100% of security/cleaning deposit.
Driver Requirements
Qualified drivers 25 years of age or older possessing a valid and identifiable driver's license. A major credit card and references, employment, or a foreign passport are required as identification prior to rental and will be verified. All drivers must be listed on and sign the Rental Contract and will be bound by Terms and Conditions of the Rental Contract at vehicle pickup.
Familiarization Tour
Familiarization tour (approximately 30 minutes to one hour) is required to acquaint the customer and drivers with the operation of the vehicle before departure. This tour is only given during office hours.
Substitutions
We will make every effort to provide the customer with the model requested. We reserve the right to substitute models of similar or higher grade. Should a model of lower grade be offered and accepted, liability will be limited to refund of price differential between model paid for and model taken.
Optional Use Generator
All motor homes are equipped with generators. A generator is not necessary for normal vehicle operation and is subject to frequent service interruption. If customer chooses to use generator, extra charges will accrue at $2 per hour as determined by an installed running time meter.
Security Deposit
A minimum security deposit of $550.00 and estimated rental charges are payable at departure by credit card. Personal checks and Cash are NOT accepted unless prior approval is obtained. For certain rental applications, security deposits may be increased at Coulee Region RV Center, Inc.'s. sole discretion. Credit card deposits are processed at departure. With payment of estimated rental charges other than by a credit card, a minimum deposit of $750.00 is required at departure. Within 5 business days upon return, all extra charges, if any, are balanced against the security deposit and a credit or check issued to cover the refund.
Parking/Traffic Violations
Customers are responsible for reporting and payment of all parking/traffic violations at rental termination. Non-reporting of parking/traffic violations breaches the Rental Contract and may result in an administrative charge of up to $100 in addition to the fines.
Restricted Areas
Vehicles are restricted from operation in Mexico. Damage waivers are voided should this rule be violated. Customer will also be held liable for all damages to vehicle, tires, towing charges, and all other related expenses as a result of a breakdown associated with operating in this area. Vehicles are not allowed on "logging" and other non-public roads, and selected highways such as the Apache Trail in Arizona. Due to restrictions on vehicle heights, propane gas and parking, vehicles with propane are not permitted in Manhattan and are not permitted to travel through any underground or underwater tunnels. Violations of these restrictions void damage waivers and customer may also be held liable for all damages and all other related expenses.
Canada
Vehicles are permitted and must be confirmed in advance to travel into Canada. Area restrictions apply.
Early Returns, Late Pick Ups, and Unused Miles
No refunds will be made for early returns, late pickups, or unused miles.
Fuel Information
No warranties are made concerning fuel mileage and fuel tank capacity. We assume no liability for fuel consumption rates. All gasoline and all propane refueling during the trip are at the customer's expense. Initial charge for LP gas will be $10.00 at time of departure.
Vehicle Return
Vehicle must be returned on time. A fee of $25 per hour will be charged for each hour that vehicle is overdue after 11:00 a.m. Customer agrees that he will return unit in the same condition as he received it (excluding normal wear). A fee of up to $100 will be charged if the interior of the vehicle has not been cleaned. The renter will pay for damages or loss of equipment. Holding tank must be emptied prior to return of the vehicle or be subject to an additional dump charge of up to $100.
Rental Day
Rental Day is based on number of nights the vehicle is used. Each night constitutes a rental day. Rental charges are based on rates in effect at pick-up day.
Pets
Sorry, Coulee Region RV Center, Inc. does not allow pets. Pets in rental vehicle will cause a forfeit of 100% of security/cleaning deposit.
Towing
Towing is permitted for motor homes specifically equipped with a receiver hitch. No towing apparatus or hook-up services are provided under any circumstances. Customer must declare intention to tow prior to departure and warrant that towing weight is within 2,500 lb. tow weight restrictions. A nominal towing charge will be imposed. Coulee Region RV Center, Inc. provides no collision or liability coverage for damage to the towed object or for third- party injury inflicted by the towed object, under any circumstances.
Exterior Storage
Sorry, storing items on vehicle roof or exteriors is not permitted.
Maintenance and Breakdown Responsibility
The customer is responsible for checking engine oil, fluids, and coolant levels at each refueling, as well as reporting mechanical failures immediately. Instructions and procedures for maintenance expense reimbursement are provided at rental. Customers may be held responsible for mechanical damage due to negligence in vehicle operation or failure to provide normal maintenance. In the event the vehicle is in breakdown repair for 12 hours or more, through no fault of the customer, our responsibility to customer is limited to refund of daily rate or portion thereof. Radio, air conditioning, refrigerator, microwave and appliances, cruise control, and generator malfunctions are not considered breakdowns and no refunds are available for repair time to these items.
General Conditions
Rental prices policies and conditions are subject to change without notice. Rentals are subject to the Terms and Conditions of the Rental Contract, a copy of which is available by writing to Coulee Region RV Center, Inc. W3262 Cty Rd B, West Salem, WI 54669